Bo Xyu
map-marker Rochester, New York

Cannot stream onto tv for last 4 mobths

This is the WORST customer service texh help i have EVER encoubtered .. its been mONTHS and i still dont have any help.. I need rk gwt s refund for my whole year ao i can rhem cancel bc j cannot stream and mhz will not help Me to fix the problem!!!
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User's recommendation: Never

Resolved
Kathy P Fcu

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Verified Reviewer

Resolved: Subscription problems

Paid but says I am not subacribed. No answer on customer service after calling. This us unavceptable
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Pros:
  • Good prigramd
Cons:
  • No customer servic

Preferred solution: Subscription cirrected

Charlotte L Gvx

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Verified Reviewer
| map-marker Papillion, Nebraska

Payment questions

Hello! I have some questions that I hope can be answered. Question 1: Your latest email states a rate of $7.99/mo starting on 01 July. My account shows that I'm signed up for the yearly rate of $79.99 (which is my preference), and payment to start 01 November. Question 2: With a yearly subscription, I'm paid up on Topic through the 4th of November yet your email states that I will be billed the monthly rate for Topic until July 1, upon which time the monthly new rate of $7.99/mo commences. Please explain. Thank you! Charlotte Lieser P.S. I'm NOT pissed at this moment :)
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Anonymous
map-marker Newark, New Jersey

Season 3 of La Porta Rossa and Detective Riccardi

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I cant get an answer to a simple question, when will season 3 of la porta rossa be available? And, when will Inspector Ricardo be available?
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Gerald L Gwn

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Verified Reviewer

Can't stream

I keep getting an error message when streaming to Apple TV. Other apps are ok. I tried calling and was disconnected after entering authorization code. I deleted app and added it.
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Preferred solution: Able to stream.

Resolved
Josiane P Ury

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Verified Reviewer

Resolved: I'm being billed and not a customer

I took a 7 day free offer to watch MHz. Cancelled it within the week. I received email confirming cancellation on 10/23. I was charged $8.53 on Nov 17. I called and was told it would be reversed. I now got charged $8.53 again on Dec 17. I have no access to MHz nor do I want it. I want a full credit of $17.06
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Loss:
$17
Pros:
  • I only watched it for less than a week

Preferred solution: Full refund

Denesha Sua

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Verified Reviewer
| map-marker Chicago, Illinois

My subscription

MHz Choice - My subscription
MHz Choice - My subscription - Image 2
Prime membership tried to charge me 14.99 when I told them I got topicwww mhz choice. And canceled my subscription, but when that happened you guys canceled my subscription and I already paid on 1/02/24
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Philip G Ukb

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Verified Reviewer

Sony TV (Google TV is the OS)

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Downloaded the MHZ Choice app from the play store to my Sony Bravia 2021 year receiver which uses Google TV (a flavor of Android TV). Version is v8.402.1 11231 Does not have all the titles that the same app downloaded to my android phone has. (also v8.402.1 |11231) In particular "Deadly Tropics" only has 2 seasons on the TV app and 3 seasons on the phone app Help!
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Preferred solution: Apology

User's recommendation: Chat support useless

Anonymous
map-marker Chicopee, Massachusetts

Wanted to talk with someone.

I was give a 4 fight code. I put it in correctly and it was rejected. Tried this on three separate phone calls if you people want business you should act like you do.
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User's recommendation: Forget Mhz

Anonymous
map-marker Los Angeles, California

Shows are streaming too fast. 1/10/2024 7:20PM PST

Shows are STILL STREAMING TOO FAST. 10.14.24 Action, music, dialog is streaming TOO FAST Come ON. The stuff is streaming too fast. fix it!!
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Elizabeth P Swi

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Verified Reviewer

Season 11 of Murder in...

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Season 11 was supposed to start today. Where is it? I already have a subscription. Murder in...has been not only mostly fascinating episodes, but I am not happy that the eleventh season hasnt started as advertised.
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Pros:
  • Like subtitles versus dubbing
Cons:
  • Do not like dubbing

Preferred solution: Deliver product or service ordered

1 comment
Guest

Contact MHz Choice Support at the link below for help: https://***/support/tickets/new

Robert A Cnq

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Verified Reviewer

No subtitles

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Robert. Oracle. asher@***.com no subtitles on your new show under law and grace I received a detailed email from a Macy explaining the origin of the problem and telling me I would be notified when it could actually be rectified in practice
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Pros:
  • Best foreign shows available on amazon video

Preferred solution: The company was responsive

Dorothy K Wgb

Termination complications

First, the online directions to terminate service were implicit me to follow. So I telephoned customer service. There is no answer and the outgoing message said to leave a message. So they have one jumping through hoops Im an attempt to terminate.
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Preferred solution: Assurance of termination

User's recommendation: Wait and see

Shifra L

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Verified Reviewer

Call not answered

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Cancel subscription. I have nothing more to say. Please respond ASAP. Thank-you very much. You can reach me at +164********.
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Preferred solution: Full refund

Colin F Oti

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Verified Reviewer

Retry

I am getting a message from MHz: we were unable to load this content. Please try again. I have pressed retry many time yesterday and today with no response. Please get back to me as soon as possible.
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Pros:
  • Excellent programming
Cons:
  • This recent hiatus

Preferred solution: Service

User's recommendation: Up to this point I have found the MHz Choice streaming service to be extremely good and is one of the most watched in our household. Not sure why I am getting no content.

Anonymous
map-marker The Bronx, New York

Unsatisfied !

No one has contacted me ! I am trying to find out about my subscription. Please have someone call me
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